Privacy.
Effective October 21, 2026
Dialback is operated by Breckenridge CoLab LLC ("Dialback," "we"). We provide messaging and lead-handling software to local service businesses ("Businesses"). This policy covers two groups: the Businesses that use Dialback, and the people who contact or are customers of those Businesses ("Customers").
What we collect
From Businesses: business name, address, phone number, email, and the contact records the Business chooses to load into Dialback (its customers' names, phone numbers, email addresses and service addresses), plus the messages sent and received through the service.
From Customers: your name, phone number, email address, service address and the content of messages you exchange with a Business through Dialback. We receive this from you directly, when you text, call or submit a form, or from the Business you are a customer of.
We do not collect payment card numbers, bank account numbers, government identification numbers or passwords from Customers.
How we use it
- To deliver messages between a Business and its Customers.
- To record that a request was received, responded to, scheduled, completed or billed, so the Business can follow through.
- To operate, secure and improve the service.
Each Business's data is kept in its own account and is used only for that Business. We do not combine customer data across Businesses.
What we do not do
- We do not sell personal information.
- We do not share mobile numbers, text messaging originator opt-in data, or consent with third parties or affiliates for marketing or promotional purposes.
- We do not use Customer data to train models or to market unrelated products.
Who we share with
Service providers that carry messages and host the service (telephone carriers, messaging and email delivery providers, cloud infrastructure), under contracts that limit their use of the data to providing the service. We may disclose information when required by law.
Text messages (SMS)
A Customer opts in to text messages by providing a mobile number to a Business: texting the Business number, submitting a Business sign-up or contact form that includes SMS consent language, calling and asking for a text follow-up, or agreeing to text updates when becoming a customer. Messages include replies to requests, quote follow-ups, appointment and seasonal service reminders, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out of texts from that Business; reply HELP for help. We keep a record of the date, time, and source of each opt-in and opt-out. See our Text Messaging Terms.
No sharing of SMS consent. Mobile phone numbers and SMS opt-in consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
Cookies and tracking
dialback.ai does not use advertising cookies, analytics trackers, or third-party tracking pixels. Our hosting provider (Cloudflare) may set strictly necessary cookies for security and may log IP addresses to operate the service. Forms on this site record the time of submission and the submitting IP address as part of the consent record.
Data security
Data is transmitted over encrypted connections (HTTPS) and stored with our hosting and messaging providers, which maintain industry-standard security controls. Access to Customer data is limited to the Business that owns it and the Dialback staff who support that Business. Credentials are protected and access is logged. No method of transmission or storage is perfectly secure; if we learn of a breach affecting your information we will notify the affected Business and, where required by law, you.
Retention and deletion
We keep data for as long as the Business uses Dialback. When a Business ends service, its data is deleted within 30 days. A Customer may ask the Business, or us, to delete their information at any time.
Your choices
To access, correct or delete your information, contact the Business you dealt with, or use the contact form at dialback.ai. We respond within 30 days.
Changes
If this policy changes, the effective date above changes with it.
Contact
Breckenridge CoLab LLC, Delray Beach, Florida. Reach us through the contact form at dialback.ai.